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FAQ

Here are some frequently asked questions!

We realise that for someone working with a graphic / website design agency may be a new experience, and therefore a little daunting. KyDesign provide a fully transparent design service, and don’t believe in trying to baffle clients with complicated terminology. If you don’t find the answer your looking for please don’t hesitate to contact us.

I have a computer and Microsoft Word, why do I need to use a graphic design company?

Your branding and marketing materials are often the first point of contact with potential customers. You don’t get a second chance to make a first impression, and therefore your communication materials need to convey the right image. A design agency will produce marketing materials that will help to impress upon potential customers the professionalism of your company and the service you offer. By producing your own marketing materials you run the risk of appearing amateurish, meaning the loss of potential customers.

What design services do you provide?

We design everything from logos to content managed websites. Please contact us to discuss your project and design requirements

How will I receive the finished design?

Once we have received the final payment, we will supply all electronic files via Email. For print jobs, you will also receive high resolution PDFs, which can be taken to a printer of your choice.

I need something designing ASAP, is this possible?

Sometimes customers require our services at very short notice. We can usually accommodate rush jobs depending on the size of the project and how full our production schedule is. These jobs are usually subjected to an additional charge on the flat hourly rate.

Who owns the copyright for the designs you produce?

Copyright for all work carried out by KyDesign transfers to the client as soon as the balance has been settled in full. We do, however, reserve the right to use any work for promotional purposes.

What types of payment do you accept?

We accept payment in the form of cash, cheque or electronic transfer.